E-word of mouth …

Posted on March 26, 2012

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A thought for today.

In the past, we went on holiday, came home and talked about good and bad experiences.

These days?

With social media, we’re talking about our experiences as they happen – more reason to offer exceptional customer service (and to make sure you know what your visitors are saying as they say it).

This thought spurred by a high profile band member tweeting that his room service breakfast had not been delivered … why make it easy for nearly 500k people to hear your service is not up to scratch?

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